Please make sure that the burner is working properly and the device driver has been updated to the latest version.

Please check if you have installed other burning applications such as Roxio. We have found a compatibility issue between ArcSoft and Sonic/Roxio burning engines. Please try to uninstall the Roxio software and then reinstall DVD SlideShow.

If the problem persists, maybe the device is not compatible with the software. You cantry to first burn the DVD to your hard drive, and then use other burning applications such as Nero to burn a data DVD.

To burn the DVD created by DVD SlideShow with other burning applications, please directly burn the DVD folders (i.e. Arcsoft, VIDEO_TS, etc.) from your hard drive to the root directory of your DVD disc.

Failure Writing to disc can be caused be one of the following reasons. The problem may be cause by a codec conflict, corrupt software, incompatible data or a hardware issue. You will need to narrow it down by trouble shooting the problem.

a) Double-check to insure that the hardware is functioning properly. You may even need to contact the hardware company for some trouble shooting steps on the hardware.
b) Double check the data within your project to insure that it is compatible with the ArcSoft program.
c) If you have Showbiz DVD 2 you can create a project using only the sample files provided to you by ArcSoft. Then try burning the DVD to a disc or the hard drive. If the software fails using the ArcSoft sample files, uninstall and reinstall the software to resolve a possible corrupted software issue.

If you still are having problems, please contact the ArcSoft support department for further assistance at http://www.arcsoft.com/public/email_support.asp

Since there is "slideshow.exe file", sld “file”, and all of the images (.jpg files) in the slide show, you will need to include all of these files in your email.

If you only send the "slideshow.exe" file, the slide show will not work. It's best to save each slide show in its own unique folder. Then, you can email or save the entire folder for someone to see.

DVD Slideshow supports most of the DVD-RW drives on the market. Please check your disk drive to make sure that it has the DVD Writing Capability. The Drive would have the DVD logo that says that it's a "DVD-RW" or "DVD-Rewritable" drive. If your disk drive says DVD/CD-RW, you may have a "combo drive", which is a DVD Player/CD-Rewriteable drive.

There are several different ways to select multiple images for a slide show.

d) you can use the mouse by left clicking and dragging over the images.
e) you can use the SHIFT key on the keyboard. Left click on the first image that you would like to select. Press and hold the SHIFT key. While holding the SHIFT key left click on the last image you would like to add. All images between the first image and the last image should be selected.
f) you can use the CtRL key on the keyboard. Left click on the first image. Press and hold the CtRL key. Then left click on each image that you would like to select. Each image is selected individually.

Once the video is loaded, click on the Timeline Tab, Click on the video clip that you want to mute. On the middle of the screen a menu will come up. Under Active Clip – Enhance, click on the mute button. This will mute theactive video clip.

Click on Options>DVD Options, under ‘DVD Menu’ select ‘Add a “Play All” options to the Main Menu. Remember that this option is only available within the Create Mode.

Each slide will be displayed for the same amount of time--a value that you set before you execute your slide show. You can automatically skip to the next slide by pressing Enter. When audio files are attached to the thumbnail images, each slide will be displayed for the duration of its attached audio file.

This program was not designed to do that. You can only create chapters with this program.

If you have a single audio file attached to your slide show, the display time for each slide will depend on the length of the audio file. Basically, the whole slide show will last as long as the audio file; each slide will be displayed for an equal amount of time during the show.

Select ‘Chapters’ then select your first video. Click ‘Set Chapters’ and select the part of your video that want to use as thumbnail, use ‘Set Thumbnail’ button to set the thumbnail.

When creating a slideshow, the software displays the images by numerical and alphabetical order. This requires you to change the name of the images in order to change the order of the images within the slideshow.